FAQ

Q: What Components And Materials Are Used In VISTA Frames?
A: Vista uses post consumer recycled polystyrene(aka Styrofoam) to create every frame in our collections.

Q: Are The Frame Colors That I See Online Acurate Colors?
A: Vista Frames strives to exceed all expectation during the shopping, shipping, and delivery processes of our products. This approach ensures that the colors, shapes, and sizes are as accurate on our website as they are when you receive the product.

Q: Do You Offer Custom Framing?
A: We take pride in offering collections that address the most popular and universal sizes. Therfore, all of Vista frames are "ready-made." Before dealing with the premium costs associated with custom framing, give ours a chance. If it doesn’t work, ship it back to us within 30 days and we'll happily credit your account.

Q: What Makes Vista Frame Sustainable and Eco-friendly?
A: Before we became a frame company, we were trying to do anything we could to protect our enviroment. Because of this, we created a styrofoam recycling machine. Since then, we have placed these machines all over the world, taking away a portion of the 5 billion pounds of styrofoam that end up in a landfill every year. Once styrofoam is broken down in these machines, we ship it to our factory and create Vista frames from the recycled, pelletized styrofoam.

Q: What Forms Of Payment Do You Accept?
A: We accept all major credit cards.

Q: How Do I Change The Quantity Of My Order?
A: Send us an email at: sales@vistaframes.com. We’ll do whatever it takes to ensure that you receive the products you want.

Q: How Can I Track My Order?
A: After your purchase is completed, our team will send you an email of your official tracking #. You can use this number to find out specific details regarding your shipment.

Q: How Do I Use My Promo Code?
A: After you have placed items into your cart, proceed to checkout. Click “Promo/Gift Certificate”, insert your code and click “Apply”.

Q: Do I Have To Purchase A Different Frame If My Photo is Landscape or Portrait?
A: No way! All of Vista frames are designed to be hung vertically or horizontally.